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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refund and Returns Policy
Last Updated: August 25, 2026
At Moka Picks, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all accessories and items originally included with the order
- Not show signs of misuse, damage, or unauthorized modification
Some products may have additional return conditions depending on their nature.
2. Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.
This may include:
- Personal care products
- Beauty and skincare products
- Products that are sealed for hygiene reasons after the seal has been opened
- Used personal-use products
- Items damaged through misuse or improper handling
- Gift cards or digital products, where applicable
If a product has specific return restrictions, these will be stated on the relevant product page.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or video of the product and packaging when requested
We may offer a replacement, refund, or another appropriate solution depending on the circumstances.
4. Change of Mind
If you simply change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return conditions.
Return shipping costs for change-of-mind returns may be the customer’s responsibility unless otherwise stated on the product page or required by applicable law.
5. How to Request a Return
To request a return, contact us by email:
Please include:
Subject: Return Request – [Order Number]
Include your order number and a brief explanation of the reason for the return.
We will review your request and provide return instructions if the return is eligible.
Please do not send products back before receiving return instructions from us.
6. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Shipping Costs
Original shipping charges are generally non-refundable unless:
- The item was damaged or defective
- We sent the wrong item
- The order was otherwise incorrectly fulfilled by us
- A refund of shipping costs is required by applicable law
For change-of-mind returns, return shipping costs may be the customer’s responsibility.
8. Late or Missing Refunds
If you have been notified that a refund was issued but you have not received it, please:
- Check your bank or payment provider account.
- Contact your payment provider.
- If you still cannot locate the refund, contact us at:
9. Exchanges
We may offer product exchanges when available.
If the requested replacement is unavailable, we may provide a refund or another appropriate solution.
10. Sale Items
Sale or promotional items may be subject to specific return conditions stated on the product page or at checkout.
Unless otherwise stated, our standard return policy applies.
11. International Orders
For international orders, customers may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.
These charges are generally not controlled by Moka Picks.
Return procedures for international orders may vary depending on the destination and shipping method.
12. Fraud and Abuse
We reserve the right to investigate and refuse returns or refunds where there is reasonable evidence of fraud, abuse, repeated misuse of our return policy, or unauthorized use of products.
This does not affect any rights that cannot legally be excluded under applicable law.
13. Changes to This Policy
We may update this Refund and Returns Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
14. Contact Us
For all return, refund, or exchange requests, please contact us by email:
Moka Picks
Email: support@mokapicks.com
Website: MokaPicks.com
Email is our primary customer support method.